Delivery
Shipping and returns
Most refurbished drives that arrive dead arrive dead because of how they were posted. Ours are packed like the precision instruments they are.
Packing
Every drive ships in an anti-static bag inside a moulded foam or suspension insert, inside a rigid double-walled box. Drives are never packed loose, never wrapped in bubble film alone, and never boxed touching one another.
Rates and delivery times
| Destination | Rate | Typical time |
|---|---|---|
| United Arab Emirates | AED 30 | Next working day |
| GCC — Saudi Arabia, Oman, Kuwait, Bahrain, Qatar | AED 90 | 3–6 working days, tracked |
| United Kingdom and Europe | AED 180 | 5–10 working days, tracked |
| United States and Canada | AED 220 | 7–14 working days, tracked |
| Rest of world | AED 260 | 7–21 working days, tracked |
Orders placed before 14:00 GST on a working day are dispatched the same day. We work Sunday to Thursday; orders placed Friday or Saturday go out on Sunday.
Delivery times run from dispatch, not from when you order, and they exclude time held at destination customs — which we do not control and will not pretend to.
Customs and import charges
On any order leaving the UAE, the destination country's import duty and VAT are the buyer's responsibility. They are not included in the price you pay us, and are normally collected by the courier before delivery.
Shipments are declared at their true value and described accurately as used computer hardware. We will not under-declare a shipment or mark one as a gift, however it is asked.
Returns
If a drive is not what you expected, return it within 14 days of delivery for a full refund. It needs to come back in the condition it left — no physical damage. We do not charge a restocking fee. On a change-of-mind return you pay the return shipping.
If the drive is faulty, the return is on us, including shipping, and the 12-month warranty applies regardless of the 14-day window.
Checking your drive on arrival
We would rather you checked. Run CrystalDiskInfo or Hard Disk Sentinel against the serial on the label and compare what it reports against what the listing told you.
If the serial does not match your order, tell us immediately. That would be a serious failure on our part and we would want to know before you did anything else with the drive.