Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your drive to request a return for any reason. Separately, every drive carries a 12-month warranty against failure — see below.

Changed your mind (14 days)

To be eligible, the drive must come back in the condition it left us, in its original anti-static bag and packaging where possible. If you've fitted it and run it, that's fine — that's what the 14 days are for. You pay the return shipping on a change-of-mind return.

To start a return, contact us at info@alphacrest.digital. Returns are sent to: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Once your return is approved we'll send instructions on how and where to send it. Drives sent back without first requesting a return will not be accepted.

The drive failed (12 months)

If a drive fails within 12 months of delivery, you choose: replacement or refund. We pay shipping in both directions. There is no restocking fee and you do not need the original packaging.

To start a warranty claim, send us the serial number and a screenshot of the drive's current SMART data — CrystalDiskInfo or Hard Disk Sentinel both export this. We test every drive before it ships and keep that reading on file against its serial, so we can compare what the drive reports now against what it reported here. If the drive has failed, or its condition is materially worse than when it left us, the claim is good.

You can ask us for that record at any time, before or after buying. We will send it.

What the warranty does not cover

  • Physical damage, liquid damage, or damage from a power event
  • Drives opened, relabelled, or with the serial removed or defaced
  • Firmware modified after delivery
  • Your data. A hardware warranty covers hardware. Every drive fails eventually, new or refurbished, and no warranty brings data back. If the contents matter, they must exist in more than one place. This is not us being careful with wording — it is the single most important thing on this page.

Damages and issues

Inspect your order on arrival and contact us within 48 hours if a drive is damaged in transit, with photographs of the packaging and the drive. That one is on us and on the courier, not on you. Tell us immediately if the serial on the drive does not match your order — that would be a serious failure on our part.

Exchanges

The fastest route is to return the drive you have and place a new order once the return is accepted.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 14 days. Bank and card processing can add a few days at their end. Original shipping is refunded on a faulty drive, not on a change of mind.

If more than 15 business days have passed since we approved your return, contact us at info@alphacrest.digital.